We build the tools cities use to listen
TaskCivic started in Sarajevo, with one question: what happens to a report after a citizen sends it?
The city owns its data
A city's reports are public infrastructure. Each city gets its own isolated instance on its own domain, and can take all of its data with it at any time.
Show the work
A report that disappears into an inbox teaches people to stop reporting. The public map and statistics exist so they can see it moving.
Built for the crew too
The citizen app gets the attention, but the problem is fixed by someone with a phone and a van. Their app matters just as much.
Our story
Most cities already collect reports - by phone, by email, through a form on the municipal website. What they rarely have is a way to carry each one through to the crew who fixes it, and back to the citizen who reported it.
TaskCivic is that loop, run as a service: a public reporting site, an office console for staff and a mobile app for field crews, set up and hosted for each city in its own isolated instance. It is running today in demo instances for Sarajevo, Milan, Zagreb and Vienna.
Where we're going
Next up: richer analytics for city leadership, open-data exports, and integrations with the work-order systems larger cities already use.
TaskCivic is built in Sarajevo, Bosnia and Herzegovina.